Troubleshooting

I used the code on the Sensi welcome guide when installing my Sensi Touch Smart Thermostat, and now it’s not working. (Android users)

If your thermostat firmware version is 6004970500 or later, you will use the code that dynamically populates on the thermostat screen during the Wi-Fi connection process.

If your thermostat firmware version is earlier (less than) 6004970500, you will use the code found on the back of the welcome guide that came with your thermostat.

To see which thermostat firmware version you have, on the thermostat screen, select “Menu” and then “About Thermostat.” If the last four digits of your firmware version is “0500” or higher, you will use the code on your thermostat screen.

Note: Though you may have used the code found on the back of the welcome guide when installing your Sensi thermostat, once connected to Wi-Fi, the unit automatically updated to the latest version of firmware. With the new thermostat firmware installed, moving forward, you will use the code that dynamically populates on the thermostat screen during the Wi-Fi connection process.