New Installation
Installation and setup are easy. You’ll need:
- A smart device running an updated iOS or Android version (see your app store listing for details)
- Search “Sensi” in your app store, and download the free Sensi app
- Your home Wi-Fi network name and password that you are connecting the Sensi to.
- Sensi is only compatible with 2.4GHz Wi-Fi networks
- Sensi is incompatible with some routers. Check router compatibility article.
Sensi Setup
Once the Sensi app is downloaded:
- Create an account using your email address, and sign into the app.
- Tap the plus (+) sign.
- Tap your Sensi model.
- Tap New Installation.
- Tap whether the thermostat is still in the box (Not Mounted) or whether the thermostat is already wired on the wall, controlling your HVAC system (Is Currently Mounted).
- Follow the step-by-step instructions.
- The process will be different depending on your smart device and Sensi model.
Reconnecting/New Router
If your Sensi has been installed for a while, and you need to reconnect it to Wi-Fi again, it may be a different process than it was originally to set up.
Get instructions based on your Sensi model and the type of smart device you’re using to connect again (iOS/Android).
Reach out to us
Our customer support is available 7 days a week.